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FAQ

What are the benefits of renting a vacation home?

Vacation home rental is growing in popularity as more and more travelers see the value of staying in a spacious home, with a private living space, kitchen, pool and entertainment area to help you unwind and make the best of your holiday. Vacation homes offer the most value for your money and are conveniently located near all of Central Florida’s top attractions.

How does vacation home rental work?

Vacation homes are typically 3- to 6- bedroom villas located near major attractions like Walt Disney World in Orlando. They are privately owned and equipped with all the amenities and furnishings necessary to make your stay as comfortable as possible.

Is the villa pictured the same villa I will get when I make my reservation?

When selecting a home through our CozyKey website, you are booking your stay in the home you see described and pictured. If something were to occur to the home and CozyKey deems it not rentable, we will contact the guest and make arrangements to provide a comparable home and not disrupt your vacation.

How do I make a reservation?

CozyKey Vacation Rentals allows for online and telephone reservations to be made for any of the properties we manage. A deposit is required in order to confirm a reservation, and final payment is due 30 days before arrival in order to receive your check-in instructions.

What if I need something while in the vacation home?

CozyKey representatives are available to assist with anything that you need during your vacation in one of our homes. All homes come equipped with telephones. Local calls are free, so a customer service representative is quickly accessible to address any question or concern you have during your stay.

Is there housekeeping service available in vacation rental homes?

Each home is cleaned prior to all guest arrivals and is cleaned upon check-out. Mid-stay cleans are not included with the rental, but are available to guests at an additional fee. If you are interested in having the home serviced during your stay, please add on the number of cleans you would like or contact a CozyKey representative to arrange the housekeeping service during your stay.

What is travel insurance?

There are unforeseen circumstances that can alter your travel plans. CozyKey encourages all guests to purchase travel insurance to protect themselves against cancellation and rebooking fees associated with these changes.

What is accidental damage home insurance?

Accidents may occur that break or clog any home. With the accidental damage home insurance, you can rest assure that you are protected against such mishaps. This insurance covers damage to the home and is required for all CozyKey reservations.

Are the homes pet-friendly?

There are no pets allowed in CozyKey rental homes. Special arrangements can be made for service animals. Please contact a CozyKey representative for more information.

What is provided for small children?

Some homes come with cribs, pack & plays, high chairs and strollers. Please review the property listing for details as to what features your home offers. If your rental home does not have what you need, rental services are available in the area for any of the items listed above.

Do the homes provide area information?

There is an area guidebook in all homes outlining important information about your rental home as well as area information like attraction information, local restaurants and shopping options. Please take a moment to review this information upon your arrival to the home. Most questions you will have will be quickly answered by flipping through this information binder.

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